Terms of Service
Terms of use for NormPilot — version 29 April 2026
Template notice
These texts are templates and need legal review before production use. Sections marked [PLEASE REVIEW] must be completed or revised.
[PLEASE REVIEW: These T&Cs are a B2B template without consumer-withdrawal rights. Have them reviewed by a competent legal source before going live, especially the sections on fees, liability and jurisdiction.]
§ 1 Scope
These Terms of Service govern the use of the SaaS application "NormPilot" (the "Service"), operated by Bernhard Lambernd, Hans-Mayer-Siedlung 58, 21502 Geesthacht (the "Provider"). The Service is intended exclusively for entrepreneurs within the meaning of § 14 BGB; it is not intended for consumers.
§ 2 Scope of services
The Provider offers a browser-based application supporting the implementation of management-system standards (in particular ISO 45001, ISO 14001, ISO 50001). Specific features result from the product description on the website. The Service does not replace consulting from a certified body or external auditing.
§ 3 Contract conclusion
The contract is concluded upon registration by the customer and confirmation by the Provider. The Provider reserves the right to refuse registration without giving reasons.
§ 4 Fees
[PLEASE REVIEW: Pricing is under construction (see PROJ-9 Billing). Until paid tiers are introduced, the Service is offered free of charge. Once paid tiers are launched, the prices applicable at booking time apply; price changes will be announced at least four weeks in advance.]
§ 5 Customer obligations
The customer shall keep access credentials confidential, shall not upload illegal content, shall not exploit security flaws and shall not impair the availability of the Service through abusive use. If a security incident is suspected, the customer shall notify the Provider without undue delay.
§ 6 Availability
The Provider strives for high availability but does not owe any specific availability. Limited availability due to maintenance, hosting-provider disruptions or force majeure does not give rise to defect-of-quality claims.
§ 7 Liability
The Provider is liable without limitation for intent and gross negligence and for injury to life, body or health. For ordinary negligence, liability is limited to compensation for foreseeable damage typical of the contract; liability for consequential damage, lost profit and indirect damage is excluded to the extent legally permissible. [PLEASE REVIEW: cap liability at e.g. one annual usage fee once PROJ-9 is in place.]
§ 8 Data protection
With regard to the processing of personal data, the Provider's privacy policy applies. To the extent that the Provider processes personal data on behalf of the customer, the parties enter into a Data Processing Agreement under Art. 28 GDPR.
§ 9 Term and termination
The contract is concluded for an indefinite period. Both parties may terminate at any time without giving reasons. The right to extraordinary termination for cause remains unaffected. Upon contract termination, customer data is deleted within 30 days; an export is available on request.
§ 10 Changes to the Terms
The Provider may amend these Terms with effect for the future to the extent this is necessary for valid reasons — in particular due to changes in the legal situation, supreme-court decisions, technical changes, changes in the scope of services, or new regulatory requirements — and provided the customer is not unreasonably disadvantaged. The customer will be informed in text form at least four weeks before changes take effect.
§ 11 Final provisions
German law applies, excluding the UN Convention on the International Sale of Goods. Place of performance and exclusive place of jurisdiction for all disputes arising from this contract is — to the extent legally permissible — the Provider's seat in Geesthacht. Should individual provisions be invalid, the validity of the remaining provisions shall remain unaffected.